COVID-19 MEASURES

Kamalaya has remained open throughout the COVID-19 months, providing a safe haven for our guests. This gave us the opportunity to sensitively adapt to the changing requirements of the situation as it has unfolded and to implement the highest precautionary measures. Having already been working with newly developed health and safety protocols since March, our team is well-practiced and our operations are stringently safe, allowing you full peace of mind as you disconnect from the pressures of the outside world and reconnect deeply within.

Steps to protect safety, freedom and peace of mind:

  • Cases of COVID-19 have been extremely rare on Koh Samui with only single digit cases being reported during 2020. There have been no recent cases reported.
  • Optional Covid-19 antibody testing is offered on day one and day six of your stay.
  • As always, you have access to the care of an in-house medical doctor, a team of medical nurses as well as a broad scope of holistic therapists such as naturopaths, Chinese Medicine Doctors, ayurvedic therapists, physiotherapists, personal trainers.
  • We understand there is currently a greater need to stay connected with family, friends and businesses, therefore there is complimentary wifi available in your room for the duration of your stay.
  • Daily body temperature scan for all hosts and guests.
  • Increased thorough deep cleaning practices introduced as a matter of course.

KAMALAYA’S HEALTH & SAFETY MEASURES TO PROTECT GUESTS & STAFF FROM COVID-19

As a Wellness Sanctuary and Holistic Spa, we understand the vital importance of always keeping our guests safe. We work closely with government health departments, as well as the Tourism Authority of Thailand to remain up to date with the official COVID-19 safety regulations. Kamalaya is now a holder of the ‘Amazing Thailand Safety and Health Administration Certificate’ (SHA+) which recognizes hotels that strictly follow the hygiene, health and cleanliness standards issued by the Ministry of Public Health to reduce the spread of COVID-19.

TRAVEL REGULATIONS DURING COVID-19

Thailand’s borders have remained closed since March 2020 with very limited number of international tourists traveling for leisure into Thailand. Despite the stringent travel regulations, travelling into Thailand has been possible and we have had international guests staying with us over the past year.

Anyone can travel into Thailand with a 30–60-day tourist visa (and a flexible option to extend it further without having to leave Thailand) upon presenting a negative RT-PCR test certificate. A 14-days quarantine in an Alternative State Quarantine (ASQ) hotel is a must. Whilst this can be an attractive option for someone who is traveling for a long-term stay or moving into Thailand permanently, it might not be practical for those looking for a short holiday break or an annual health retreat.

For fully vaccinated travelers, the borders are open as of July 2021. And from 1st October, Samui converts into a sandbox travel model. This means that guests can travel directly to Koh Samui and come to Kamalaya from day 1 without the need to quarantine.

Alternatively, fully vaccinated tourists can fly into Phuket and holiday without quarantine staying in either ALQ or SHA+ approved hotels. And after 7 relaxing days in Phuket, tourists will be able to move to other select provinces including Koh Samui, coming to Kamalaya.

To help you better understand how these travel agendas may look like, please download these sample itineraries:

Samui Plus itinerary
Phuket Sandbox itinerary

We also invite to watch these video updates with our General Manager, Bruce Ryde for details on how to travel to Thailand. Do not hesitate to get in touch with our reservations team should you have any further questions or wish to make a booking for your next stay. We sure hope to see you at Kamalaya very very soon!

WELCOME BACK

FREQUENTLY ASKED QUESTIONS

Please see below for answers to some of our most asked questions and kindly note they are subject to change if government regulations are updated.

Yes, all international visitors currently must quarantine upon arrival in Thailand by booking a hotel which has been designated as an ASQ/ASLQ facility.  Most of these hotels are currently located in Bangkok and the quarantine period at the time of writing is 14 days. Please check with your travel agent or airline for the most up to date information as these requirements are subject to change. International visitors also must provide certain medical certifications prior to being permitted to travel to Thailand and undergo symptom checks upon arrival.

Starting 1 July 2021 there will be a sealed route for international visitors into Phuket where vaccinated tourists will be able to stay at their leisure without the need to quarantine. With a sealed route model into Koh Samui following on 15 July 2021.

Fully vaccinated visitors can travel into Phuket and Samui, COVID-19 Vaccination Certificate must be presented upon arrival. The vaccination should be approved by Thailand and no cross vaccination is accepted. Unvaccinated children ages 12-18 years old and below can enter Phuket and Samui if they have a negative PCR test result.

Visitors must present COVID-19 Vaccination Certificate on e-Health Passport and ‘ThailandPlus’ mobile application. All international visitor must also apply for Certificate of Entry (COE) before applying for the visa. PCR tests will also have to be taken on arrival, on day 6-7 and on day 12-13 at the expense of the traveler. The tests should be booked and paid prior to traveling to Thailand. Additionally, foreign tourists travelling to Thailand will need to download the COVID-19 contact tracking mobile application ‘ThailandPlus’ before arriving in Thailand and use it throughout their stay (Phuket will provide complimentary SIM cards on arrival at the airport). The application will notify travelers if they have been in close contact with any confirmed cases.

For more details, please visit:

Phuket Sandbox FAQ

Samui Sandbox FAQ

CEO to Thailand

All travelers are required to have 3 mandatory PCR tests during their stay in Thailand at their own expense. The tests must be paid in advance prior to traveling to Thailand, normally it is charged at 5,000 THB per test.

For Kamalaya guests we have arranged for a special access and prices for your three mandatory PCR tests at 3,500 THB per test. To enhance your guest journey, Kamalaya has also arranged for the first two tests to be administered at Kamalaya Koh Samui.

Visitors should stay in an ALQ (Alternative Local Quarantine) or SHA+ (Amazing Thailand Safety and Health Administration) hotels as part of ongoing efforts to raise safety standards in tourism industry during COVID-19.  You are required to stay on the island of Phuket or Samui, depending on where you arrived, for 7 days. Then you are free to travel elsewhere in Thailand. All hotels must be booked prior to traveling to Thailand, so if you are planning to move from one hotel to another, it must be booked before arrival.

For the full list of ALQ hotels in Samui, please click here

Yes, you can move around and enjoy various touristic attractions and activities in Phuket as long as you are using the ‘ThailandPlus’ tracking application. Refer to the sample itineraries above for better understanding or download them here:

Samui Sandbox Itinerary

Phuket Sandbox Itinerary

At the time of writing, it is after 7 days in Phuket or Samui that visitors will be able to travel to other destinations in Thailand. PCR test results and COVID-19 Vaccinations Certificate must be presented at checking points to your next destination.

Yes, our reservations team will be happy to make transfer arrangements for all our guests coming from Phuket. Please get in touch with our team for more details on reservations@kamalaya.com

Kamalaya is not an ALQ hotel, but we are an SHA+ hotel. Which means that visitors will be able to stay at Kamalaya with an ease of movement and no need to quarantine from the first day of arrival.

If you are not displaying any symptoms, you do not need to self-quarantine during your stay at Kamalaya. This is because you will already have had to pass state quarantine requirements upon arrival in Thailand if you are not vaccinated and travelled outside of Phuket. All international visitors are also screened for COVID-19 and their medical certification documents are checked before being permitted to enter Thailand.

Koh Samui have created some exceptions to avoid 14-days quarantine for local travelers from Red & Dark Red zones in Thailand:

  1. Completed vaccine program :
    • 2 doses of Sinovac or Sinopharm completed more than 7 days ago
    • 1 dose of Astra Zeneca / Pfizer / Moderna / Johnson & Johnson completed more than 21 days ago
  2. Discharged from COVID-19 at least 14 days and not over than 90 days
  3. Negative RT-PCR/COVID-19 Ag Rapid Test less than 72 hours before arrival


However, ‘isolation measures’ are still required during your stay, such as mask wearing, social distancing, avoiding crowded areas, using hand sanitizers, and avoiding hand contact.

DARK RED ZONE (13 Provinces): Bangkok, Samut Sakorn, Nakorn Patom, Nonthaburi, Pathum Thani, Samut Prakarn, Songkha, Pattani, Yala, Narathiwat, Chonburi, Chachoengsao & Ayuttaya

RED ZONE (53 provinces): Krabi, Kanjanaburi, Kalasin, Kampaengpet, Khonkaen, Chantaburi, Chainat, Chaiyaphum, Chiangrai, Chiangmai, Trang, Trad, Tak, Nakorn Nayok, Nakornratchasima, Nakorn Srithammarat, Nakorn Sawan, Bhurirum, Prajuabkirikan, Prajinburi, Pattalung, Pichit, Phitsanuloke, Phetburi, Phetchaboon, Mahasarakam, Yasothorn, Ranong, Rayong, Ratchaburi, Roi-ed, Lobburi, Lampang, Lampoon, Lei, Srisaket, Sakolnakorn, Satul, Samut Songkram, Srakaew, Saraburi, Singburi, Sukhothai, Suphanburi, Surin, Nhongkai, Nhongbaulampoo, Angtong, Uttraradit, Uthaithani, Udornthani, Ubonrachathani & Umnatcharoen

Otherwise, visitors from Red & Dark Red zones must do a 14-day quarantine in Koh Samui.

  • We carefully wipe all luggage with anti-viral products before loading it into hotel vehicles.
  • All staff wear PPE relevant to their specific job and their level of interaction with guests. Guests are strongly encouraged to wear masks.
  • We provide a medical assessment upon arrival. This includes a thermal body temperature check, a recent travel history questionnaire and the first of two optional COVID-19 rapid antibody tests.
  • Our registered nurses conduct daily temperature and symptom check for each guest.
  • We have an onsite medical Doctor and nursing team available to assist guests at any stage.
  • All key cards, pens, telephones, surfaces, facilities, rooms, public areas, treatment rooms and resort vehicles are sanitized, deep cleaned, or replaced following each use with anti-viral products.  
  • We provide alcohol hand sanitizer stations throughout the resort.
  • All meals are served on an a la carte basis (instead of a buffet) to avoid potential cross exposure.
  • Health and safety protocols and procedures are in place to ensure optimal hygiene levels are maintained at every touchpoint throughout the guest experience.
  • We care deeply about the safety of our staff and provide them with health insurance cover.
  • Twice-daily temperature and symptom checks for staff are conducted before they enter and exit the property. We also do the same for all outside suppliers and service providers.
  • Hosts follow Kamalaya’s strict health and hygiene protocols and government safety regulations.
  • COVID-19 rapid-antibody testing is made available for all our team.
  • All hosts are empowered to immediately self-quarantine at home if they feel unwell in any way. 
  • We have an approval system in place for staff who need to travel outside of the island. 

Yes, all hosts and staff working at Kamalaya have been vaccinated with at least one dose of vaccine at the time of writing.

Yes, especially the islands under sealed route programs have undergone an extensive vaccination practice. Where over 70% of the total population in Phuket, Koh Samui, Koh Phangan and Koh Tao have had at least one dose of vaccine at the time of writing.

Yes, as a response to the COVID-19 pandemic our team of wellness experts have worked on creating a new wellness Resilience and Immunity program that addresses health concerns, stress related anxieties, optimal immunity, and post-viral fatigue. The program is a holistic approach that will help dealing with all these issues in its entirety from the subtle roots in our heart and mind, to the most tangible physical aspects of health.

To find out more about this program, please visit https://www.kamalaya.com/immunity-resilience/

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