COVID-19 MEASURES

Kamalaya has remained open throughout the COVID-19 months, providing a safe haven for our guests. This gave us the opportunity to sensitively adapt to the changing requirements of the situation as it has unfolded and to implement the highest precautionary measures. Having already been working with newly developed health and safety protocols since March, our team is well-practiced and our operations are stringently safe, allowing you full peace of mind as you disconnect from the pressures of the outside world and reconnect deeply within.

Steps to protect safety, freedom and peace of mind:

  • Cases of COVID-19 have been extremely rare on Koh Samui with only single digit cases being reported during 2020. There have been no recent cases reported.
  • Optional Covid-19 antibody testing is offered on day one and day six of your stay.
  • As always, you have access to the care of an in-house medical doctor, a team of medical nurses as well as a broad scope of holistic therapists such as naturopaths, Chinese Medicine Doctors, ayurvedic therapists, physiotherapists, personal trainers.
  • We understand there is currently a greater need to stay connected with family, friends and businesses, therefore there is complimentary wifi available in your room for the duration of your stay.
  • Daily body temperature scan for all hosts and guests.
  • Increased thorough deep cleaning practices introduced as a matter of course.

KAMALAYA’S HEALTH & SAFETY MEASURES TO PROTECT GUESTS & STAFF FROM COVID-19

As a Wellness Sanctuary and Holistic Spa, we understand the vital importance of always keeping our guests safe. We work closely with government health departments, as well as the Tourism Authority of Thailand to remain up to date with the official COVID-19 safety regulations. Kamalaya is now a holder of the ‘Amazing Thailand Safety and Health Administration Certificate’ (SHA+) which recognizes hotels that strictly follow the hygiene, health and cleanliness standards issued by the Ministry of Public Health to reduce the spread of COVID-19.

TRAVEL REGULATIONS DURING COVID-19

Thailand’s borders have remained closed since March 2020 with very limited number of international tourists traveling for leisure into Thailand. Despite the stringent travel regulations, travelling into Thailand has been possible and we have had international guests staying with us over the past year.

Anyone can travel into Thailand with a 30–60-day tourist visa (and a flexible option to extend it further without having to leave Thailand) upon presenting a negative PCR test certificate. A 14-days quarantine in an Alternative State Quarantine (ASQ) hotel is a must. Whilst this can be an attractive option for someone who is traveling for a long-term stay or moving into Thailand permanently, it might not be practical for those looking for a short holiday break or an annual health retreat.

That is why we are very excited to announce the upcoming sealed route into Phuket, which officially opened on 1 July 2021. Fully vaccinated tourists will be able to fly into Phuket and holiday without the need to quarantine staying in either ASQ/ALQ or SHA+ approved hotels. And after 14 relaxing days in Phuket, tourists will be able to fly into other select provinces including Koh Samui. The required number of nights in Phuket is still under negotiations and could possibly go down to 7 days only.

Koh Samui has also opened its borders to fully vaccinated international tourists on 15 July 2021. Where travelers will have to stay at an ALQ facility for the first 7 days, and then be able to move to an SHA+ hotel like Kamalaya.

To help you better understand how these travel agendas may look like, please download these sample itineraries:

Samui Plus itinerary
Phuket Sandbox itinerary

For the time being, please take a look at this “Welcome Back” video from our General Manager, Bruce Ryde and do not hesitate to get in touch with our reservations team should you have any further questions or wish to make a booking for your next stay. We sure hope to see you at Kamalaya very very soon!

WELCOME BACK

FREQUENTLY ASKED QUESTIONS

Please see below for answers to some of our most asked questions and kindly note they are subject to change if government regulations are updated.

Yes, all international visitors currently must quarantine upon arrival in Thailand by booking a hotel which has been designated as an ASQ/ASLQ facility.  Most of these hotels are currently located in Bangkok and the quarantine period at the time of writing is 14 days. Please check with your travel agent or airline for the most up to date information as these requirements are subject to change. International visitors also must provide certain medical certifications prior to being permitted to travel to Thailand and undergo symptom checks upon arrival.

Starting 1 July 2021 there will be a sealed route for international visitors into Phuket where vaccinated tourists will be able to stay at their leisure without the need to quarantine. With a sealed route model into Koh Samui following on 15 July 2021.

Fully vaccinated visitors can travel into Phuket and Samui, COVID-19 Vaccination Certificate must be presented upon arrival. The vaccination should be approved by Thailand and no cross vaccination is accepted. Unvaccinated children ages 12-18 years old and below can enter Phuket and Samui if they have a negative PCR test result.

Visitors should stay in an ASQ/ALQ (Alternative State Quarantine / Alternative Local Quarantine) or SHA+ (Amazing Thailand Safety and Health Administration) hotels as part of ongoing efforts to raise safety standards in tourism industry during COVID-19.  You are required to stay on the island of Phuket or Samui, depending on where you arrived, for 14 days. Then you are free to travel elsewhere in Thailand. All hotels must be booked prior to traveling to Thailand, so if you are planning to move from one hotel to another, it has to be booked before arrival.

Yes, you can move around and enjoy various touristic attractions and activities in Phuket as long as you are using the ‘ThailandPlus’ tracking application. While Samui’s program is a bit different, and guests will be required to stay at an ALQ facility with limited sealed route attractions for the first 7 days. Refer to the sample itineraries above for better understanding or download them here:

Samui Plus Itinerary

Phuket Sandbox Itinerary

At the time of writing, it is after 14 days in Phuket or Samui that visitors will be able to travel to other destinations in Thailand. PCR test results and COVID-19 Vaccinations Certificate must be presented at checking points to your next destination.

Yes, our reservations team will be happy to make transfer arrangements for all our guests coming from Phuket. Please get in touch with our team for more details on reservations@kamalaya.com

Kamalaya is not an ASLQ hotel, but we are an SHA+ hotel. Which means that after seven days at ALQ hotel in Samui, visitors will be able to stay at Kamalaya with an ease of movement and no need to quarantine.

If you are not displaying any symptoms, you do not need to self-quarantine during your stay at Kamalaya. This is because you will already have had to pass state quarantine requirements upon arrival in Thailand if you are not vaccinated and travelled outside of Phuket. All international visitors are also screened for COVID-19 and their medical certification documents are checked before being permitted to enter Thailand.

  • We carefully wipe all luggage with anti-viral products before loading it into hotel vehicles.
  • All staff wear PPE relevant to their specific job and their level of interaction with guests. Guests are strongly encouraged to wear masks.
  • We provide a medical assessment upon arrival. This includes a thermal body temperature check, a recent travel history questionnaire and the first of two optional COVID-19 rapid antibody tests.
  • Our registered nurses conduct daily temperature and symptom check for each guest.
  • We have an onsite medical Doctor and nursing team available to assist guests at any stage.
  • All key cards, pens, telephones, surfaces, facilities, rooms, public areas, treatment rooms and resort vehicles are sanitized, deep cleaned, or replaced following each use with anti-viral products.  
  • We provide alcohol hand sanitizer stations throughout the resort.
  • All meals are served on an a la carte basis (instead of a buffet) to avoid potential cross exposure.
  • Health and safety protocols and procedures are in place to ensure optimal hygiene levels are maintained at every touchpoint throughout the guest experience.
  • We care deeply about the safety of our staff and provide them with health insurance cover.
  • Twice-daily temperature and symptom checks for staff are conducted before they enter and exit the property. We also do the same for all outside suppliers and service providers.
  • Hosts follow Kamalaya’s strict health and hygiene protocols and government safety regulations.
  • COVID-19 rapid-antibody testing is made available for all our team.
  • All hosts are empowered to immediately self-quarantine at home if they feel unwell in any way. 
  • We have an approval system in place for staff who need to travel outside of the island. 

Yes, all hosts and staff working at Kamalaya have been vaccinated with at least one dose of vaccine at the time of writing.

Yes, especially the islands under sealed route programs have undergone an extensive vaccination practice. Where over 70% of the total population in Phuket, Koh Samui, Koh Phangan and Koh Tao have had at least one dose of vaccine at the time of writing.

Yes, as a response to the COVID-19 pandemic our team of wellness experts have worked on creating a new wellness Immunity and Resilience program that addresses health concerns, stress related anxieties, optimal immunity, and post-viral fatigue. The program is a holistic approach that will help dealing with all these issues in its entirety from the subtle roots in our heart and mind, to the most tangible physical aspects of health.

To find out more about this program, please visit https://www.kamalaya.com/immunity-resilience/

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