SpaTRAINER™ - Workshop for Spa & Product house trainers

August 25 - 29, 2008

In many businesses in the spa and wellness community, the core team of trainers is quite small, yet bears much of the responsibility for ensuring that treatments, service journeys, consultation and business skills are implemented successfully and achieve business objectives.
As a spa trainer, your training will have a major impact on the performance of your colleagues and the business success of your spa. As a product house trainer your distributors and business partners rely on your training to promote your products and treatments in order to increase their retail revenue.

SpaTRAINER™ will provide you with a structured approach to designing, delivering and evaluating interactive training sessions for both individuals and groups in your spa, health & fitness centre or product house. This exciting new workshop will give you an incredible experience and interesting insights into what truly effective training looks, sounds and feels like.

During this five day workshop, you will explore how to adapt training for on-the-job, off-the-job, pre-opening or refresher training. In addition you will practice delivering fun and inspiring training that will engage your trainees during shorter sessions as well as programs that span over several weeks or months. Whether you are new to training in your spa or have been training for years, you will leave this workshop energised and motivated with new ideas to implement immediately.

Who should attend SpaTRAINER™?

• Corporate and regional spa trainer
• Spa based trainer
• Spa Manager or Director
• Fitness club manager
• Treatment manager or senior therapist
• Product house trainer
• Spa academy trainer
• Recently promoted therapist with training Responsibilities

How will my business benefit?

• Enhanced reputation and positive guest experience
• Ongoing training and development encourages employee loyalty
• Consistency of treatments, therapists and trainers within and across multiple spas
• New treatments implemented effectively and within realistic timeframes
• Legal standards are maintained, e.g. medical, safety, consultation, contraindications, etc.
• Respond more flexibly to changing spa and wellness trends

What will I get out of it?

• Skills to design and deliver engaging and inspiring practical skills and knowledge based training
• Skills to conduct structured training sessions with well defined measurable outcomes
• Inspiration to build creativity into the design and delivery of your training
• Ability to adapt training to cater for all learning styles
• Skills to facilitate groups and handle challenging behaviour
• Individual coaching and constructive personal feedback
• Confidence to manage the training environment, trainees and yourself
• Ideas on how to balance personal wellness with the demanding reality of your training role
• Confidence to communicate with senior decision makers who request training

What will I learn?
At the end of the SpaTRAINER™ workshop you will be able to:

• Explain the psychology behind how people workiBB ng in a wellness environment learn best
• Write measurable learning outcomes suitable for one to one and group training sessions
• Design brain friendly training sessions with support materials
• Deliver interactive one to one and group spa training sessions
• Demonstrate positive body language and explain how this can influence trainees
• Describe how to train and measure intangibles such as intention, presence, flow and connection
• Explain how to increase trainee participation and maintain interest over longer training periods
• Describe and demonstrate how to assess performance and provide constructive feedback
• Explain and demonstrate how to coach individuals to maintain and enhance performance

How will I be assessed?
During the workshop you will deliver several one to one and group training sessions, which are assessed against international standards. Successful graduates of the post course project have the opportunity to be assessed and awarded the Group Training Certificate from People 1st, the British sector skills council for the hospitality, leisure, travel and tourism industry.

Key topics
Some of the key topics of the workshop include:

• Creating wellness for trainers and learners
• Psychology of learning - Creating multi sensory training
• Structuring brain friendly spa training sessions that gain attention, train the task and check understanding
• Creating session plans, handouts and visuals to support your training
• Increasing participation through question technique, group exercises, icebreakers, energizers and music
• Adapting soft skills and technical training for one to one and group training
• Training and measuring intangibles such as intention, presence, flow and energy
• Assessing and recording performance and providing trainees with constructive feedback
• Improving performance through corrective coaching
• Strategies for handling challenging situation

What is included?
The program fee includes the following:

• Wellness Inventory and one hour personal coaching session
• Two trainers during throughout the workshop
• International contributors from the spa and wellness community
• All course materials
• Pre-course project
• Post course qualifying project
• Group Training Certificate from People 1st

Bookings should be made direct with Urban Healing.
For more details and booking of the retreat please go to their website at:
www.urbanhealing.net/solutions/spatrainer.php

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