August 18 - 22, 2008
Straightforward and no-nonsense, this workshop enables you to get straight to the heart of financial and profitability challenges, demystify financial information and gain confidence and control when making business development decisions for your spa.
The Business Leadership workshop will enable you to:
A special guest experience - Creating a guest service journey
Understanding financial statements - Managing by numbers
Setting key performance indicators - Measuring business performance
Creating a profitable spa business - Budgeting and financial planning
Marketing your business - Developing a marketing strategy and plan
Increasing capture rate & average spend - Winning new business
Maximising your profits - Yield management for your spa
Tell everyone how good you are - Advertising and PR
Influencing guests through merchandising - Visual merchandising
Service that sells - Teaching and motivating your team to sell
Bookings should be made direct with Urban Healing.
For more details and booking of the retreat please go to their website at:
http://www.urbanhealing.net/solutions/business_leadership.php
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