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  Kamalaya Koh Samui  
 
Thailand beach resorts Koh Samui

Frequently Asked Questions

Getting here

Where is Kamalaya located?

Kamalaya is located on the South Eastern side of the tropical island of Koh Samui. We are approximately 25 klms, about a 45 minute drive, from Koh Samui airport.

How can I get to Koh Samui?

Thai Airways and Bangkok Airways fly to Koh Samui from Bangkok. Please visit www.thaiair.com and www.bangkokair.com for their current flight schedule and airfares.
It is also possible to fly direct to Samui from a number of international destinations, including:
   • Singapore with Bangkok Airways or Silk Air (www.silkair.com)
   • Hong Kong with Bangkok Airways
   • Kuala Lumpur with Bangkok Airways, Malaysia Airline (www.malaysiaairlines.com) and Firefly (www.fireflyz.com)
Additionally, Bangkok Airways runs regular flights to Samui from Phuket, from which there are flights to many other international locations. And Bangkok Airways also operates one direct flight a day from Krabi, Patthaya and Chiangmai.

Which airline flies to Koh Samui from Bangkok?
Thai Airways and Bangkok Airways are flying to Koh Samui. Please visit www.thaiair.com and www.bangkokair.com for their current flight schedule and airfares.

What beach is Kamalaya located at?
Kamalaya is located on its own private stretch of beach adjacent to Laem Set Beach, a small, peaceful cove.


Accommodation

What is your check-in and check-out time?
Check-in time:   14:00
Check-out time: 12:00

What facilities do you provide in the guest rooms?

All of our accommodation includes air-conditioning, CD and stereo system, refrigerator, beverage and snack facilities, personal safe, telephone and internet connection, hair dryer, yoga mats and iPod dock.

Do your guest rooms have TV?

To optimise the opportunities for rest and relaxation, we do not have televisions in our guest rooms. Our aim is to offer a tranquil and supportive environment with minimal external distraction so you can exhale deeply, let go of stress and tension, and reconnect with yourself, nature and the community of hosts and other guests. However, we can install televisions and DVD players on request. There is no reception in accommodation for television so the TV unit is for watching DVDs only. Confirmation is based on the availability at time of booking. We have a large screen TV available to watch TV programs and movies in the Library, which is open 24 hours.

Do you offer in-room internet connection?

WiFi is available in all rooms. Prepaid cards are available for purchase at Reception. We also have a computer with free internet in the Library.


Preparing for your visit

Do I need to do anything special to prepare for my stay?
No special preparation is required. If you are joining a detox program, we do recommend that you follow our detox pre-arrival suggestions to get maximum benefit from your time with us. Please contact info(at)kamalaya.com if you would like a copy.

What should I bring?

We suggest you bring loose and comfortable clothing, swimming costume, sunglasses, hat, sports shoes, casual and comfortable sandals/shoes, exercise wear, sleepwear, sun protection. We provide a range of natural amenities in your room, including shampoo, conditioner, body lotion and liquid soap, however you may want to bring other personal toiletries.

What if I have special health concerns or particular goals? Should I advise in advance?

You will receive a Guest Profile form and a Health Profile form with your reservation confirmation. The Health Profile form includes questions about your health concerns, medical history and objectives for your stay at Kamalaya. So that we can best prepare for your stay, we ask that you complete and return these forms prior to your arrival. If you have made a reservation but have not received the forms, please contact reservations(at)kamalaya.com.


General

What are your opening hours for the Wellness Sanctuary and Holistic Spa?

From 08:00 until 20:00 hrs.

Do you have a shuttle bus service available to tourist areas such as Lamai or Chaweng?
Most of our guests choose to spend their days making use of the services and facilities at Kamalaya. With such little demand for outside exploration, we do not offer a regular shuttle service, however, we can provide a taxi service for you.

Do you allow children at Kamalaya?

The facilities and services at Kamalaya are designed for adults who seek the time, place and expertise to improve their wellbeing. While children are permitted, no child concessions are available and no special facilities or services are offered. Children below the age of 16 may not participate in any wellness activity or treatment and are not permitted access to the wellness centre or its facilities. Baby cot for child under 2 years old is free of charge. To see full Terms & Conditions please click here

Is Kamalaya a good place for someone travelling alone?

Yes, it’s an ideal place to come alone. We get many people who are visiting on their own and they find the relaxed, informal and friendly environment safe and comfortable. We have a Community Table for guests who would like some company during dinner, and this is a great way to connect with other guests.  

Is there a minimum stay?

Yes, throughout the year we have a 3 night minimum stay, in our peak season (December/January) we have a 7 night minimum stay.
To fully experience Kamalaya, we recommend that you book a minimum of 7 nights and the longer you can stay the greater the benefits.

Will I be pressured to participate in activities?

No. What you do, or don’t do, is entirely your choice and our wellness practitioners are here to guide and support you in your choices.

What about smoking and alcohol?

We have a deep respect for each person’s innate wisdom and don’t impose our beliefs on guests, preferring to offer guidance, encouragement and support.

Smoking - Out of consideration for other guests, smoking is not permitted in guest rooms, restaurants or public areas. Guests can smoke on their balcony or one of two designated areas within the resort, however they may be asked to stop it affects other guests.
Alcohol – Kamalaya serves a range of wines, beers and some spirits on request.

Can I bring my laptop and mobile phone?

Yes, you can. We have in-room WiFi internet connection. Mobile phone reception can be limited. To promote a peaceful environment, lap tops and mobile phones can only be used in the privacy of your accommodation.

What sort of visitors do you get?

Our guests come from all walks of life, from countries across the globe. We are here for people that are looking to enhance their life experience, whether that is physically, spiritually, emotionally or any combination of the three. Where some wellness retreats pride themselves on being ‘exclusive’, at Kamalaya we strive to be ‘inclusive’ by making the Kamalaya experience accessible to as many as possible.

Do you accept credit cards?

Yes, we accept Mastercard, Visa, Amex and Diners card. We also accept foreign currency and travellers cheques.

When is the rainy season for Koh Samui?

The rainy season for Koh Samui is from late October to December.

Climate

Koh Samui features a tropical monsoon climate under Köppen’s climate classification. The climate is warm and humid for most of the year. The island only has one true dry season month, average monthly precipitation in February falls below 60 mm, the threshold for a tropical dry season month.  The heaviest precipitation is typically seen in the months of October and November. For the rest of the year, given the tropical climate, rain showers are brief; 20–60 minutes duration is typical. The island sees on average just under 2000 mm of precipitation annually and in comparison to Phuket and most of the rest of Southern Thailand, Samui's weather is relatively dry.

If people did want to go out for a drink / nightlife would they have to go to Chaweng? How long would this take in a taxi?

Chaweng is one of the areas for that, and it would take about 30 minutes.

Do you make special plans for holidays such as Christmas and the New Year?

Yes, there is a festive program of activities and special menus during holidays. Please contact info(at)kamalaya.com to find our more information.

What languages does your staff speak?

English, Thai, French, German and Hindi.


Cuisine and Dining

What if I have special dietary preferences and needs?
Kamalaya cuisine offers menu options for all dietary preferences, from delicious salads and raw food preparations to fresh seafood, poultry and lamb. Please indicate any special dietary requests on the pre-arrival Guest Profile form.

Do you serve meat in the restaurants or is it just vegetarian and fish?
Yes, we have a variety of lamb and poultry dishes available, as not all guests are here for detoxification. We however do not serve pork and beef.

What is the dress code in your restaurants?

The dress code is casual, relaxed clothing.

How many dining outlets do you have?

We have two restaurants – Soma for breakfast and dinner, Amrita Café for lunch. We also have the Alchemy Tea Lounge for snacks and beverages throughout the afternoon and evening.


Activities and Excursions

What activities are available?
•    Games - chess and backgammon board games are available.
•    Movies - An interesting collection of travel, cultural and educational documentaries, and an inspiring library of mind-opening movies, old favourites and comedy classics are available to watch in your room, or on the Library's large screen TV.
•    Cultural activities and events – Kamalaya offers regular cultural activities and events to celebrate Thai festivals and holidays. These include a weekly cooking class, Thai temple and teachings tour and Oolong tea sharing. A schedule of activities will be provided upon your arrival.
•    Fitness and holistic activities – You can visit the Shakti Fitness Centre or try a holistic fitness class. Choose from different styles of yoga, Pilates, tai chi, qi gong, stretching, pranayama and meditation. A schedule of activities will be provided upon your arrival.
•    Island excursions, kayaking, cycling, boat trips, golf and tennis can also be arranged.

If I decide to sign up for a special program, such as Detox or Asian Bliss for example, will there still be sufficient time to join your holistic fitness classes?
Yes, your treatments can be scheduled in such a way that you will still be able to enjoy our activity classes.

What are the options for swimming?
Kamalaya has a lap pool and also a relaxation pool by Amrita Café. Kamalaya opens onto a tranquil beach, with secluded stretches for bathing in both directions. Tides can be quite low, particularly during the dry season, and you will need to walk out to the reef for ocean swimming. Rubber shoes are provided for the walk and for exploring the coral and marine life visible in the shallow water.

Do you organise activities/excursions outside of Kamalaya?
Yes, we can organise activities such as golf, island safaris, etc. We can also organise boat trips for sightseeing or snorkelling at the nearby islands.
   

Detox

Do I need to prepare myself in any kind of way for the Detox prior to my arrival at Kamalaya?
While not absolutely necessary, you will maximise your detox benefits and reduce detox symptoms if you follow our detox pre-arrival suggestions. By reducing your intake of things like alcohol, coffee, meat, dairy, refined carbohydrates and processed foods and increasing the consumption of fresh fruits and vegetables, green tea, nuts, seeds, wholegrains, legumes and water you will be preparing your body for the in-depth metabolic and cellular detoxification process.

Do you offer assistance with the Colonic hydrotherapy sessions?

Yes, one of our nurses will assist you during your Colonic Irrigation.

Can I do a Colonic hydrotherapy session every day?

We recommend a Colonic irrigation about every 3 days. It is important to give your body enough time to recover in between.

Do you offer juice / water fasts?

No, Kamalaya’s detox approach brings together Asian healing traditions with the more scientific bio-chemical western examination of how things work. In our results-oriented detox programs guests do not fast. Instead, we nourish and nurture them through the detoxification process. Kamalaya’s signature detox cuisine is designed to provide essential nutrition for detoxification. The aim is to increase cellular metabolism, minimize toxic intake, reduce inflammation and improve digestive and every organ function.


WELLNESS SERVICES AND PROGRAMS

Do you offer Group Retreats?

Yes, in our low season we do host group retreats with world-renowned teachers. Retreat topics include yoga, Pilates, meditation, and spirituality from different traditions. To see our upcoming retreat schedule, please visit our calendar. Kamalaya instructors also lead group and personal yoga classes for both novice and advanced practitioners. Yoga styles offered are Ashtanga Vinyasa, Kundalini, and Hatha, Yin, Power along with Pranayama and meditation. Holistic Fitness practices include Pilates qi gong, tai chi, and Cardio classes. Individual fitness testing is available, along with personal strength resistance training, guided hikes, kayaking and beach activities.

Do you offer yoga classes?
Yes. Yoga styles include Hatha Vinyasa, Kundalini, Yin, Power, and Ashtanga yoga, in addition to meditation and Pranayama.

What complementary therapies do you offer?
Holistic medicine such as Traditional Chinese Medicine, Naturopathy, nutritional guidance and homeopathy. Complementary therapies such as Chi Nei Tsang (Taoist abdominal massage), lymphatic drainage massage and reiki are also offered. We also have Ayurveda treatments, plus the usual spa treatments and therapies. Facilities also include the latest equipment to support detoxification such as also colonic hydrotherapy and far-infrared saunas.

Do you offer blood analysis?

Yes, this can be arranged through the Bangkok Samui Hospital, which is an international standard hospital.

Can changes be made to my wellness program?
Yes. However please note that Kamalaya’s wellness programs have been designed to help you reach your health goals in the most effective way. Any changes made to your program may compromise the efficacy of the program and the overall result.
•   After check in, guests wishing to change or eliminate specific treatments in confirmed packages may do so subject to availability of the therapy they wish to substitute.
•   All Kamalaya Wellness packages carry a built-in 20% discount on wellness and food and beverage services.  Therefore cancellation of any packaged therapies will be credited at 80% of the normal retail price.
•   Treatments selected in substitution will be charged at full retail rate against which any credits can be applied.
•   Credits against cancelled treatments may only be used towards the purchase of treatments offered on the Wellness Sanctuary & Holistic Spa treatment menu.  These credits may not be used towards sessions with Visiting Practitioners, food and beverage, accommodation, purchases in the resort’s retail shop or any incidental costs such as laundry services etc. 
•   In the case of a contra-indication whereby Kamalaya’s health practitioners advise against a certain treatment included in the wellness package a credit of 80% will apply.
•   Any cancelled treatments that are later re-instated into the package will be charged at 100%.
•   Any unused credit from cancelling package treatments is non-refundable and non-transferable if left un-used by the end of the stay.